The Short Version (TL;DR)
All items are custom made to order
Defects, damage, or printing errors are covered
No returns or exchanges for:
change of mind
sizing issues
ordering the wrong item
Issues must be reported within 14 days of delivery
Photos + order info are required
Once approved, you’ll receive a replacement or refund
Final resolution follows Printify’s production & fulfillment policy
Custom made & printed to order
Your item is made just for you, when you order it.
Every item at VRy Airy is custom made and printed to order: No waste, no excess inventory, and no having to climb over boxes to get into bed (because… I live here).
That’s part of what keeps things sustainable, waste-free, and out of the fast-fashion loop — but it also means we can’t accept returns or exchanges for things like sizing guesses, color vibes, or last-minute second thoughts.
That said… if something arrives wrong or wonky, we’ve got you.
What Is Covered (a.k.a. When We’ve Got Your Back)
If your item arrives with:
A printing error
Damage
A manufacturing defect
The wrong item entirely
You’re covered.
If something isn’t right, we’ll work with Printify to make it right.
What’s Not Covered (The Not-So-Fun Part)
Because items are custom-made, we’re unable to offer returns or exchanges for:
Incorrect size selection
Color differences from screen to screen
Change of mind or “It’s not my vibe anymore” moments
(We’ve all been there — we just can’t fix those ones.)
How to Report an Issue
To help things move smoothly, contact us within 14 days of delivery and include:
Your order number
A brief description of the issue
Clear photos showing the problem
Once reviewed and approved, you’ll receive either:
A replacement item, or
A refund
(Printify handles production and fulfillment, so their resolution guidelines apply.)
We’ll always communicate clearly and keep you in the loop.
Final Boss Notes (a few important things)
Items lost or damaged in shipping may be covered — reach out ASAP
Refunds or replacements can only be issued after approval
We can’t process returns sent back without authorization
Still Have Questions?
Totally fair.
If you’re unsure about sizing, products, or anything else before ordering, feel free to reach out via the Contact page. I’m friendly, I promise.
Thanks for supporting a small, independent, VR-loving, print-on-demand brand.
And thanks for understanding how custom creation works.
~ Airy 🫧